Terms of Service

Last updated: April 27, 2026

These Terms of Service ("Terms") govern your use of LunaRabbit Inc.'s products and services. By using our services, you agree to these Terms.

1. Service Description

LunaRabbit Inc. (a Delaware corporation) operates the following products (collectively, the "Services"):

• LunaRabbit Office — AI-powered productivity add-ins for Google Workspace™ and Microsoft Office™. Initial platforms: Google Sheets™ and Microsoft Excel™, with additional platforms planned. Features include AI chat agents, custom functions, and document automation.

Where a clause applies only to a specific product, that product is named explicitly.

2. Beta Services

Certain features or platforms may be designated as "Beta," "Preview," or "Early Access" (collectively, "Beta Services"). By using Beta Services, you acknowledge and agree that:

• Beta Services are provided for evaluation purposes and may contain bugs, errors, or incomplete functionality.
• We may modify, suspend, or discontinue any Beta Service or feature at any time without prior notice.
• Data created or stored during the Beta period may be deleted or reset without advance notice. You are responsible for maintaining your own backups.
• We make no guarantees regarding uptime, availability, or service level agreements (SLAs) for Beta Services.
• Pricing, credit allocations, and plan structures are subject to change before or upon general availability.
• We will make reasonable efforts to notify users when a Beta Service transitions to general availability or is discontinued.

Beta Services are provided "as is" and "as available" without warranty of any kind, and the limitation of liability provisions in Section 9 apply with full force to Beta Services.

3. Account Registration

To use our services, you must:

• Sign in with a valid Google or Microsoft account, or register with your email address
• Provide accurate account information
• Be at least 13 years of age (or the minimum age required by applicable law in your jurisdiction)
• Keep your account credentials secure

You are responsible for all activity that occurs under your account.

4. Free Plan (Office)

All Office users will receive monthly AI credits at no cost. Credits reset on the first day of each month and do not roll over. The free plan includes access to all 17 AI custom functions in Sprinter mode. No credit card is required.

Beta status: The Free plan is currently provided as a Beta Service while we finalize paid plans and complete platform reviews. By using the Free plan, you accept the Beta Services terms in Section 2.

We reserve the right to modify the free plan limits, introduce paid plans, or change features at any time with reasonable notice.

4.1 Refund Policy

When paid plans are introduced, refunds and subscription cancellations will be governed by our Refund Policy, which forms part of these Terms by reference. In summary:

• Consumers in the EEA and the United Kingdom have a 14-day cooling-off period.
• Consumers in South Korea have a 7-day cooling-off period for unused digital content.
• Customers in the United States and other regions are eligible for a 14-day goodwill refund window, subject to the conditions in the Refund Policy.
• Payments are processed through a third-party payment processor that acts as our Merchant of Record and handles VAT, GST, and sales-tax compliance on our behalf. The processor is identified at checkout.

5. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations.
• Generate illegal, harmful, or abusive content — including but not limited to: child sexual abuse material, content intended to incite violence or discrimination against protected groups, content used in connection with fraud or identity theft, content designed to bypass lawful content-moderation in other platforms, or material violating sanctions / export-control regimes.
• Attempt to reverse-engineer, decompile, extract, or redistribute our software or system internals.
• Use automated tools to scrape or bulk-access the Services beyond reasonable use. Attempts to evade rate limits or other protective controls are prohibited.
• Impersonate others or provide false information during account registration.
• Interfere with or disrupt the Services, other users, or the underlying infrastructure, including denial-of-service attempts.
• Use the Services to develop a substantially competing AI product where model outputs are used as training data (output-capture for model cloning is expressly prohibited).

We reserve the right to suspend or terminate accounts that violate these terms, with or without prior notice depending on severity.

6. Intellectual Property

Our Property

LunaRabbit, LunaRabbit Office, and all associated trademarks, logos, and service marks are our property. The underlying technology, AI models, and software are protected by intellectual property laws.

Your Content

You retain full ownership of your documents and data. We do not claim any rights to the content you process through our services. AI-generated outputs (formulas, text, etc.) belong to you.

7. AI Output Disclaimer

AI-generated results (formulas, text, data analysis) are provided "as is." While we strive for accuracy, AI outputs may contain errors. You are responsible for reviewing and verifying all AI-generated content before use, especially for critical business decisions.

AI-Generated Content Labeling: All content produced by our AI services is labeled as AI-generated within the user interface. You acknowledge that outputs from our Services are AI-generated and should not be presented as human-authored without disclosure.

8. Service Availability

We aim for 99.9% uptime but do not guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We will make reasonable efforts to notify you of planned downtime in advance.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid us in the 12 months preceding the claim.
• We are not responsible for errors in AI-generated content or any decisions made based on such content.
• During the Beta period, service interruptions, data loss, feature changes, and pricing adjustments may occur without prior notice. Your use of Beta Services is at your sole risk.

10. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time by contacting us. Upon termination, your data will be deleted in accordance with our Privacy Policy.

11. Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via email or a notice on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13. Dispute Resolution

Informal Resolution

Before filing any formal proceeding, you agree to try to resolve any dispute informally by contacting us at [email protected]. We will try to resolve the dispute within 30 days.

Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including their formation, performance, or breach) shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in English in the State of Delaware, and the arbitrator's decision will be final and binding.

Class Action Waiver

You and LunaRabbit agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Small Claims Exception

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdiction.

Opt-Out

You may opt out of this arbitration provision by sending written notice to [email protected] within 30 days of first accepting these Terms. If you opt out, disputes will be resolved through the state or federal courts located in the State of Delaware.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and LunaRabbit regarding the use of our Services, and supersede all prior agreements, understandings, and communications, whether written or oral.

16. Contact Us

If you have questions about these Terms, contact us at:

• Email (legal / contracts): [email protected]
• Email (sales / enterprise): [email protected]
• Email (support): [email protected]
• Website: https://lunarabbit.ai
• Operator: LunaRabbit Inc., a Delaware corporation
• Mailing address: LunaRabbit Inc., 131 Continental Drive, Suite 305, Newark, DE 19713, United States